Refund policy

Last Updated: August 17, 2026

At Hiyiqugo, we want customers to feel confident when purchasing from our store.

In addition to any applicable statutory consumer rights under the French Consumer Code (Code de la consommation), we provide a 30‑day return period for eligible purchases. For our voluntary 30‑day return policy, customers should contact us within 30 days of receiving their order to request a return.

For customers located in France, statutory consumer rights, including the statutory 14‑day right of withdrawal for distance‑selling contracts under Article L221‑18 of the Code de la consommation, remain unaffected by this voluntary return policy.

Eligibility for Returns

To be eligible for a return, the item should generally:

• Be unworn and unused.
• Be in its original condition.
• Be returned with original tags, labels, and packaging where applicable.
• Not show signs of washing, damage, alteration, or excessive wear.
• Be returned within the applicable return period.

Certain products may be excluded from return where an exclusion is permitted by applicable law.

How to Request a Return

Before sending an item back, please contact our customer service team at hello@hiyiqugo.shop.

Please include:

• Your order number.
• The name of the item you wish to return.
• The reason for the return.
• Relevant photos if the item is damaged, defective, or incorrect.

Our customer service team will provide the applicable return instructions.

Please do not send products to an address different from the return address provided by our customer service team.

Return Shipping Costs

For a voluntary return due to a change of mind, incorrect selection, or other reasons not caused by Hiyiqugo, the customer may be responsible for the applicable return shipping costs.

If an item is received damaged, defective, or incorrect, please contact us before returning it so that we can review the situation and provide appropriate assistance.

Refunds

Once the returned item has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Refund for Returned Products

If a return is approved, the refund will normally cover the amount paid for the returned product.

Where required by applicable law, eligible standard delivery charges may also be refunded.

Additional or upgraded shipping charges may not be refundable where permitted by law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@hiyiqugo.shop as soon as reasonably possible.

Please provide your order number and photographs showing the issue.

We will review the request and, where appropriate, provide a replacement, refund, or another suitable remedy in accordance with applicable consumer protection laws.

Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available under applicable French or European Union law.

Contact Information

Hiyiqugo
9006 Rue Bruyères
49270 Orée d'Anjou
France

Email: hello@hiyiqugo.shop

Phone: +33 5 12 04 36 3